What's the fastest you can ship?
We're proud of our super speedy shipping! Even during the busy holiday season, we shipping orders within 1-2 days.
If you have a gifting emergency on your hands and place your order before noon, then reply to your order confirmation right away to let us know you're in A BIG RUSH, we can sometimes even ship same day. Drop us an email with questions at email@example.com. We'll get back to you right away with what we can do for you.
My order is a gift... do you include price information on your packing slips?
Don't worry, we never include the price on any of the packages that we ship out!
Do Build A Box orders take longer than Pre-curated boxes?
Nope - we are speedy with both types of gift boxes. We always ship 1-2 business days after your order is placed. And if you are in a rush, give us a call and we'll see what we can do for you.
Hey, I just placed my order and I forgot to include a gift note. Is it too late?
Reply to your order confirmation email and let us know that you meant to include a note, and if it hasn't shipped yet we'll make sure it is included.
Do you offer same day local delivery?
No, sorry. The best we can do is we can sometimes ship same day (via FedEx or UPS) for local delivery next day. We also offer local pickup at our Longmont warehouse.
Can I place a large order (for my clients, employees, etc)?
Yes! To begin this process, please email us a spreadsheet that contains shipping addresses (columns for Name, Address, City, State, Zip). Add in additional columns to indicate which gift box each recipient should receive, and what their gift note text should say. Send this information to us at firstname.lastname@example.org
Where are you based?
We live and work in lovely old town Longmont, Colorado. We do not have a retail storefront; our gift collections are only available online. Please get in touch if you'd like to pick up locally from our warehouse.
How do I get in touch?
Use our contact form or send us an email at: email@example.com. You can also call us at (206)-910-9988.
If you've already placed an order with us and want to get in touch about that specific order, you can also reply to your order confirmation email. We'll respond as quickly as we can to help you out!
Can I order multiple boxes and ship to separate addresses within the same order or do I need to do each box as its own separate order?
Yes. The best way to do this is to create a document or spreadsheet with each recipient's name, shipping address, gift note, and the box you want to send them. Then, email us at firstname.lastname@example.org and we'll make it easy for you to check out and pay for all your boxes in one easy step!
How fast is shipping?
We ship out new orders within 1-2 business days, and we send all packages via UPS Ground or FedEx so they'll reach their final destination 1-5 days from their ship date. Expedited service is also available as an option during checkout. We offer the ability to select your desired ship date if you'd like to schedule shipping for the future. Lastly, we have local pickup & courier delivery options - email us at email@example.com to learn more.
My package hasn't arrived yet! What can I do?
Delivery dates are not guaranteed. We guarantee that we will mail your gift to the address you provide to us, on the date you've selected during checkout (or within 1-2 business days if you do not select any date). We mail via UPS Ground, which means your gift should arrive 1-5 days after we put it in the mail, depending on the destination zip code. You will receive an automated email with your tracking information when we create the mailing label, so you can track your gifts' progress to its final destination. Once the package is in transit, we are no longer in control of it. Occasionally UPS experiences delays, especially around major holidays. We are not responsible for these delays.
What happens to returned packages?
If the address provided to us is invalid or inaccurate, UPS will return the package to us. We make every effort to validate all addresses we mail to, however the customer bears the responsibility of providing a correct shipping address. Packages typically take anywhere from one week to one month or more to be returned to our warehouse. Due to the perishable and fragile nature of our gifts, we are not able to resend packages, and instead will extend a coupon to you if you'd like to try to resend (perhaps to an updated address, etc).
Can I have my business card or a special handwritten card placed inside a box?
Definitely! We love to help you add a personal touch to your boxes, and there is no fee for making this happen. Email us at firstname.lastname@example.org to discuss how this works.
Hey, where's all the chocolate?
During late spring and summer, it is too hot to ship chocolate through the mail. For large orders that use courier delivery or local pick-up, we can absolutely include chocolate! Please contact us to see our full list of available items.
Can I make substitutions in a box?
Yes, this is possible. Contact us to let us know what you have in mind.
I am an artisan, and I think my products would be a good fit for Colorado Crafted. Whom do I contact?
We would love to hear from you whether you are an artisan or know of an artisan that we should check out. This is one of our favorite ways to find out about new products! Email us at email@example.com with your company name, website, and product photos.
I am hosting a big event (corporate gathering, wedding, etc.), and I'd like to give Colorado Crafted boxes as a gift. Is this possible?
Yes, it is! We can help you design a box as small or large as your event requires. We also offer fast delivery via courier across the Front Range.
Do you ship internationally?
No, sorry. Due to rising costs and unreliable delivery, we no longer ship internationally.
I have a question about an order I've already placed.
No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out. Or if you lost that email you can reach us at firstname.lastname@example.org.
Do you sell empty boxes, so I can fill them myself?
No, we do not do this.
How big are your gift boxes?
We have our classic teal gift box (9" x 11") and a Tote Bag (18" x 13" x 6"). We will pack your gift in the box that best fits your product selections in order to create a lovely presentation! We also have a small seasonal mailer (8 x 8") for bulk gifting and corporate clients.